Are you looking for a career move that will put you at the heart of a global financial institution?

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Business Office Head within Investor Services Operations at Citi Service Centre Poland will be responsible for supporting the overarching business needs of the operations. A key aspect of the role involves confident and sensitive engagement with a broad spectrum of internal and external stakeholders across the organization, ensuring the delivery of high-quality outcomes. The individual will contribute significantly to the business's vision and strategy through active participation in various management forums and by fostering strong partnerships. The overarching goal is to ensure the smooth and efficient functioning of the Investor Services Operations, which is a global unit handling securities and fund accounting services across multiple product lines, with a focus on accuracy and timely delivery in a rapidly evolving market.

What you will do:

• Act as a primary liaison between the Investor Services Poland Site Head and the broader management team, ensuring the achievement of key targets and deliverables

• Provide comprehensive support for communications, monitoring, reporting, people strategy, and other business office-related initiatives

• Develop and consistently maintain standard presentation materials suitable for internal and client-facing decks

• Assist the Global Business Office with critical activities such as headcount activity tracking and analysis, managing investment spend, and ensuring the delivery of efficiency saves against targets for the Investor Services business globally

• Oversee the administration & executive support and training teams, ensuring their effective operation

• Coordinate the production of all necessary submissions for the business review decks

• Actively participate in and influence management discussions, contributing to overall strategy and approach

• Lead the business communications strategy, encompassing the creation of internal and external communications, memos, PowerPoint presentations, internet/intranet content, applications, and collaborate content

• Efficiently manage and address ad-hoc queries from senior management in a structured and timely manner

What we will need from you:

• English and Polish are a must

• 5-7 years of relevant experience, preferably in the Financial Services environment

• Knowledge of Fund and Custody Products desired

• Demonstrable ability to interact with senior management

• Strong numerical, logical and analytical skills

• Good organizational skills with the ability to work under pressure and prioritize

• Effective communication skills

• Positive and dynamic attitude to work

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)

• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates

• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates

• Employee Assistance Program financed by Employer

• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)

• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.

• Additional day off for volunteering

• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.

• Opportunity to receive an annual discretionary incentive award

• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-EŁ1

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.