Are you looking for a career move that will put you at the heart of a global financial institution? By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Workforce Intelligence & Talent Acquisition (WITA) Work Authorisation Coordinator is delivering the service to the Citi Solutions Center (CSC’s) partners within the Talent Acquisition Operations (TAO) Onboarding Team.

What you’ll do

• Provide HR deliverables support; accurately, on time and with the highest level of customer experience focus for right to work verification for multiple counties
• Execute delivery tasks as all other team members (Logging requests, Answering questions, Creating documents, Chasing dependencies, Controlling inputs and outputs, Interacting with vendors, and Entering data into systems);
• Based on individually developed language skills and track of records, cover EMEA countries part of the increasing scope of the CSC
• Maintaining all employee data on appropriate systems and inclusive of document imaging where required
• Be the expert of multi country work authorisation processes and systems - Proactively train and develop existing staff / new hires on processes, systems and soft skills without advice from the Team Leader or Manager
• Ensure that Desktop Procedures, Process maps and Training materials are updated and validated
• Complex case handling
• Go-to person within the team in case of work authorization related questions
• Participate in projects as assigned by the Team Leader or Manager

What we’ll need from you

• Professional experience in a Shared Services environment
• Good working knowledge of work authorisation processes
• Background Screening process knowledge preferred
• Experience with MS Office: Outlook, Word, Excel, Power Point
• Knowledge of Recruiting Systems and Workday preferred
• Excellent written and oral communication skills
• Strong analytical and details skills
• Strong customer service orientation
• Commitment to process improvement and best practices implementation Ability to work in an environment where compliance with processes and procedures is of priority
• Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.