What Autodesk Has to Offer: Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like:
Job Requisition ID #
Position Overview
We are looking for an experienced Senior Enterprise Systems Engineer with deep expertise in Jira and Confluence to help us scale and optimize our engineering collaboration ecosystem. This role is pivotal in ensuring the stability, performance, and security of our Atlassian Cloud environment while driving best practices and user adoption across the organization.
Responsibilities
Administer and optimize Atlassian Cloud products (Jira Software, Jira Service Management, Confluence) to support agile delivery and knowledge management
Configure workflows, automation rules, permissions, and integrations to meet evolving business needs
Provide Level 2 and Level 3 support for Jira and Confluence, addressing user-reported issues, permissions, and configurations
Respond to ad-hoc queries via Slack and other platforms
Create and maintain internal and customer-facing technical documentation
Guide and support customer implementation projects and enhancement requests
Manage user access and security settings in compliance with organizational policies
Monitor system health and performance, proactively identifying and resolving issues
Implement governance and standardization for projects, spaces, and templates
Collaborate with engineering and product teams to improve processes and enhance user experience
Support cloud migration and hybrid deployment strategies
Maintain runbooks, SOPs, and knowledge base articles
Ensure compliance with internal security and audit requirements
Participate in change management and incident response processes
Collaborate with cross-functional teams to deliver sprint goals and continuous improvements
Stay current with Atlassian Cloud updates and features, ensuring timely adoption of improvements
Minimum Qualifications
4+ years in IT support and customer engagement. - Must have
3–5 years of hands-on experience administering Jira and Confluence in enterprise environments - Must have
Strong understanding of Atlassian Cloud and Data Center architectures - Must have
Proficiency in JQL, REST APIs, and automation tools
Familiarity with ITIL practices and ticketing systems
Strong analytical, problem-solving, and documentation skills
Excellent interpersonal and stakeholder communication abilities
Experience with Linux, Bash, and Unix command line
Exposure to DevOps practices and public cloud environments (AWS preferred)
Comfortable working in agile and scrum-based teams
Preferred Qualifications
Proven experience as a Jira and Confluence Administrator in Atlassian Cloud environments
Strong understanding of Jira workflows, schemes, automation, and advanced configurations
Experience with Confluence space management, permissions, and macros
Familiarity with Atlassian Marketplace apps and integration with third-party tools
Familiarity with AI-powered features in Atlassian tools
Hands-on experience with AWS services (EC2, Lambda, S3, RDS)
Proficiency in scripting languages such as Python, JavaScript, or Groovy
Experience with PostgreSQL and Jira add-on development
Exposure to CI/CD pipelines and DevOps tooling
Knowledge of data migration strategies from on premises to cloud (preferred)
Excellent problem-solving skills and ability to work in a fast-paced environment
Atlassian Cloud certifications for system & Org admins
Experience with API scripting or automation using Atlassian REST APIs
Understanding of ITSM practices and Agile frameworks
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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