What Autodesk Has to Offer: Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like:
Job Requisition ID #
Position Overview
The Enterprise Business Support and Operations (EBSO) organization is responsible for the operational stability, scalability, and performance of Autodesk’s enterprise business applications. We are seeking a Support Analyst with strong technical depth to support SAP BRIM and Salesforce platforms, including upstream and downstream integrations across enterprise systems.
This role focuses on production support, incident management, system analysis, and release readiness, as well as active participation in projects delivering new functionality. The Support Analyst ensures operational excellence by meeting defined service level objectives (SLOs), improving system reliability, and enabling effective post-launch support.
Responsibilities
Provide Tier 2 / Tier 3 operational support for SAP BRIM and Salesforce, including complex issue diagnosis and resolution
Analyze and resolve application, integration, and data issues across SAP, Salesforce, and AWS-based services
Support and troubleshoot integrations (APIs, middleware, batch processes, event-driven workflows)
Perform root cause analysis (RCA) and implement corrective and preventive actions
Audit and validate pipeline data, transactional flows, and system outputs for accuracy and completeness
Execute service requests including configuration changes, data corrections, and environment support
Monitor system health, job execution, and integration flows; identify and address performance or reliability risks
Partner with development and architecture teams during feature design to ensure supportability and operational readiness
Create and maintain technical documentation, runbooks, and post-launch support plans
Prepare and manage system environments (DEV, QA, UAT, PROD), including refreshes and configuration alignment
Coordinate and execute deployments and code migrations in collaboration with release management
Support change management, release validation, and post-deployment verification
Contribute to continuous improvement of operational processes, tooling, and monitoring capabilities
May lead technical workstreams or operational readiness activities within larger projects
Minimum Qualifications
Bachelor’s degree in computer science, Engineering, or equivalent professional experience
5+ years of hands-on SAP experience (SAP BRIM strongly preferred)
2+ years of Salesforce platform experience
2+ years of experience working with AWS services in an enterprise environment
Strong understanding of enterprise application architecture, integrations, and data flows
Ability to analyze logs, system metrics, and transactional data to diagnose issues
Experience working in ITIL-aligned or incident/problem management environments
Strong verbal and written communication skills, with the ability to translate technical issues for business stakeholders
Proven ability to manage multiple priorities in a fast-paced, production environment
High attention to detail with a structured, analytical approach to problem solving
Self-directed, adaptable, and able to support critical activities outside normal business hours when required
Preferred Qualifications
Experience developing or troubleshooting Java-based applications or services
Experience writing, reviewing, or debugging code
Familiarity with CI/CD pipelines, version control, and automated deployments
Exposure to monitoring, logging, and alerting tools
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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