The Senior People Operations Specialist is the operational anchor of Pandora’s PeopleOps transformation. This role translates regional frameworks into market-level execution, ensuring that hiring, onboarding, training, and performance management standards are consistently applied and measured.

The position combines process excellence, analytical rigor, and stakeholder enablement — serving as the operational link between strategy design and field execution across 11 markets.

Core Responsibilities

1. Framework Implementation

• Execute and embed the regional PeopleOps standards for hiring, onboarding, training, and early retention.

• Localize frameworks as needed, ensuring compliance with both regional governance and local regulations.

• Partner with local operations, agencies, and HR to achieve standardization targets within defined timelines.
   

2. Analytics & Performance Tracking

• Consolidate data on hiring, turnover, training completion, and compensation for visibility and governance.

• Maintain the PeopleOps dashboard; identify outliers and improvement opportunities.

• Generate actionable insights and recommendations to reduce early attrition and accelerate productivity.
   

3. Retention & Performance Management

• Support the 90-day evaluation process for new hires; track and escalate non-performance cases

• Partner with Operations to ensure structured progression and development discussions occur on schedule.

• Identify top performers for promotion eligibility and support calibration discussions.
   

4. Agency & Vendor Management

• Support quarterly agency reviews, assessing delivery against hiring quality, turnover, and compliance KPIs.

• Propose corrective actions and improvement plans in underperforming markets.
   

5. Communication & Capability Building

• Develop onboarding and refresher training content aligned with regional standards.

• Enable local teams through workshops, toolkits, and regular communication cadences.

• Support the implementation of communication frameworks (boards, KNOW app, and other digital tools).

Profile Requirements

• Experience: 4–7 years in HR operations, People Analytics, or Workforce Management
• Process design and implementatio
• Analytical thinking and KPI-driven execution
• Strong communication and facilitation across diverse markets
• Excel/Sheets proficiency and comfort with data dashboards

• Background: Operational HR, logistics, or retail environments preferred

• Education: Bachelor’s degree or equivalent experience

• Languages: Fluent English; one additional regional language preferred

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.cominclude it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.