Job Details
Delivery Customer Success Manager
Contract type: Full-time | Location: Prague, Czechia | Working model: Hybrid
Do you enjoy supporting the full sales cycle and ensuring a smooth end‑to‑end process for customers?
Are you confident in driving renewals, preparing quotations, and collaborating closely with account teams?
Do you thrive in an operational role where you ensure timely service delivery and look for ways to improve efficiency and deal margins?
If yes, this job is designed for you.
We are looking for a Sales Operations Manager – Delivery Customer Success Manager, you will support the end‑to‑end Microsoft sales process by driving renewals, preparing quotations, and supporting account teams. You ensure smooth operational workflows, timely service delivery, and identify opportunities to improve efficiency and deal margins throughout the sales cycle.
What you’ll do:
- Manage daily customer requests, RFQs, and supplier interactions within agreed SLAs.
- Drive proactive renewals, obtain pricing from Microsoft, and prepare quotations and offers.
- Oversee the full operational process for Microsoft agreements (Enterprise, MPSA, SPLA), including renewals, additional orders, and administrative tasks.
- Support purchase administration such as backorder management, invoicing issues, and order processing in CRM (Navision a plus).
- Collaborate closely with Account Managers to support purchasing, delivery, and customer-related operations.
- Build strong customer relationships, handle daily communication with HQ and suppliers in English, and prepare cost estimates for licensing and services.
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