Enterprise Workforce Management is a new capability that is being built at Citi that provides Citi leaders and managers with frameworks, standards, procedures, and tools to ensure adequate Organizational Health and Resource Management across the bank. The Workforce Management Lead Analyst is a strategic professional who closely follows latest trends and applies in-depth disciplinary knowledge within own job and the business. This role is responsible for supporting the management and implementation of Citi’s efforts around staffing, skill adequacy and organization design. Excellent communication skills are required in order to negotiate internally, often at a senior level.  Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.  Accountable for significant direct business results or authoritative advice regarding the operations of the business.  Necessitates a degree of responsibility over technical strategy.  Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.  Strong communication and diplomacy skills are required as well as ability to handle ambiguity and  navigate  a fast paced environment.

Responsibilities:

• Firm understanding of the business and HR needs and priorities to inform the execution of workforce management/human capital strategy globally
• Leads projects and generate new ideas and conceptual frameworks to help solve problems, provide hands-on delivery and create insightful findings and recommendations.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Ability to drill-down, discern and analyze data to provide insights for the business
• Leads consult on thought leadership for workforce planning, skills, and organizational development
• Actively partners with the Business, HRA/Recruiting/L&D, external experts etc., globally to execute successfully on the strategy
• Sparks ongoing communication across the global business to engage all global employees in initiatives, processes and updates

Qualifications:

• 6-10 years of experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented

Education:

• Bachelor’s/University degree, Master’s degree preferred; managerial experience

Key Skills:

• Organizational Development Expertise: Demonstrated strong focus on, and experience with, organizational development initiatives.
• Strategic Business Acumen: Keen awareness and understanding of business dynamics, particularly within sectors such as finance and human resources.
• Strong command of English: Excellent verbal and written communication skills.
• Advanced Organizational Design: Proven advanced expertise in designing and implementing effective organizational structures.
• Leadership & Ownership: Exhibits a strong sense of ownership and accountability, coupled with effective delegation skills.
• Stakeholder Relationship Management: Responsible for cultivating and maintaining robust relationships with business leaders.
• Executive Presentation Skills: Proficient in developing and delivering high-impact executive-level presentations, with expert command of Microsoft PowerPoint.
• Strategic Model Implementation: Skilled in applying and integrating organizational models across various business units.
• Advocacy & Promotion: Acts as a key promoter and advocate for strategic models and initiatives.
• Senior Management Engagement: Possesses high visibility with senior management and is adept at engaging effectively with senior leadership.
• Innovation & Ideation: Drives innovation by consistently bringing forward and implementing new ideas and fresh perspectives.

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