Job Details
The Emerging Payments EMEA Regional Lead is accountable for management of Emerging Payments Production Services, part of the wider Payments Services. You will lead and direct a team of professionals and act as a delegate to the Global Head of Emerging Payments . The role requires a comprehensive understanding End to End of Payments Processing in order to meet the objectives of the function. You will need to be able to apply an in-depth understanding of the business impact of technical contributions.
As a technical leader, you will be instrumental in defining and implementing advanced observability, resiliency, and recoverability solutions. You will engage with core technology, architecture, and teams across Citi, to ensure the highest levels of application stability, performance, and operational excellence for our Payments platform globally. This is a unique opportunity to combine deep technical expertise with strategic leadership to drive significant impact in a high-visibility, high-transaction environment.
Responsibilities:
Regional Leadership: Define, build, and lead, best-in-class technical support function for Citi's Emerging Payments application, setting strategic direction for operational excellence. This includes demonstrating an in-depth understanding of how application support integrates within the overall technology function and the broader industry landscape.
Technical Deep Dive & Hands-On Expertise: Provide strong hands-on technical leadership in designing, implementing, and continuously improving observability, resiliency, and recoverability solutions. This includes advanced monitoring, logging, tracing, auto-healing, and disaster recovery strategies.
Architectural Influence: Collaborate strategically with Citi's architecture teams, Enterprise teams to advocate for and implement supportability, resilience, and operational best practices within the application's design and infrastructure.
Service Level Enhancement: Continuously improve the service level provided by the team to our end-users, maximizing operational efficiencies, strengthening incident management, problem management, and knowledge sharing practices.
Application Governance: Define and implement robust application on-boarding guidelines and standards to ensure consistent and high-quality deployments. Guide development teams on application stability and supportability improvements.
Management & Team Development: Take full management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Work with team members on coaching them to maximize their potential and foster a highly integrated team environment.
Vendor Management: Oversee vendor relationship management, including all offshore managed services, ensuring alignment with strategic objectives and service level agreements.
Operational Efficiency & Cost Reduction: Drive continued cost reductions and efficiencies across supported portfolios through Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training. Assure adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program.
Stakeholder Engagement: Participate in business review meetings, relating technology tools strategies to business requirements. Communicate effectively with senior leadership, product teams, development teams, and external stakeholders on application status, operational risks, and strategic initiatives.
Risk & Compliance: Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets. Drive compliance with applicable laws, rules and regulations, adhere to Policy, apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalate, manage and report control issues with transparency. Effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
Relevant experience with strong technical background in instant payments or real-time financial transaction processing systems.
Expertise in automation, scripting (e.g., Python, Go, Shell), and infrastructure-as-code principles.
Exceptional leadership, communication, and interpersonal skills, with the ability to influence and drive strategic initiatives across diverse technical and business teams.
Proven ability to manage complex technical issues, prioritize effectively, and make sound decisions under pressure.
Experience in building, mentoring, and leading high-performing technical teams.
Education:
Bachelor’s/University degree, Master’s degree preferred
What we’ll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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