The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.

 
This position is not eligible for Visa Sponsorship.

Overview

The Customer Account, Senior Specialist (Walmart) is a strategic, client-facing professional responsible for driving growth, profitability, and customer satisfaction across key accounts. This role blends account management, customer centric sales execution, and supply chain optimization to deliver value for both the company and its customers. The position requires a proactive, collaborative, and analytical professional who can build strong relationships, execute cross-functional initiatives, and champion a customer-centric mindset throughout the organization.

Key Responsibilities

Strategic Account Leadership

• Work collaboratively with team on assigned top-tier customer accounts, including major retailers like Walmart, Sam’s Club, Costco and other strategic partners.
• Support joint business planning with customers to drive volume, profit, and market share growth, aligning with both company and customer strategies.
• Develop and implement annual customer plans, including supporting new item launches, promotional strategies, and category management initiatives within Nestle and through proficiency in customer systems.
• Proactively manage, monitor, and update business plans to meet or exceed sales objectives, leveraging data-driven insights and market trends.

Customer Centricity & Collaboration

• Embed customer-centric behaviors (proactive, transparent, reliable, accountable, collaborative, resourceful) across all interactions.
• Partner with internal teams (Sales, CD, Supply Chain, Marketing, Data & Reporting) to deliver a consistent, differentiated, and business-valuable customer experience.

Supply Chain & Service Excellence

• Own service level metrics for Walmart & Sam’s Club  and drive cross-functional focus to improve product availability and performance at the point of sale.
• Leverage technology to increase visibility on downstream performance and identify opportunities for efficiency and growth.
• Lead and support complex planning, forecasting, and execution projects that enhance sales administration and field execution.

Commercial & Financial Stewardship

• Supports commercial spend, including administration, record keeping, reconciliation, and tracking to achieve sales and trade spend goals.
• Collaborate on financial reconciliation and forecasting, ensuring accuracy and alignment with business objectives.

Leadership & Development

• Mentor and coach junior team members and analysts, fostering a high-performing, collaborative environment.
• Actively communicate with team leaders, cross-functional partners, and stakeholders to ensure alignment and excellence in execution.

Required Experience & Skills

• 5+ years of cross-functional experience in supply chain, sales, or account management; experience with major retailers is a plus.
• Proven track record in sales/account management and support,  within a manufacturer, distributor, or retail environment.
• Strong analytical, project management, and negotiation skills; proficiency in Excel, PowerPoint, syndicated data tools (e.g., Circana, Nielsen) and Walmart/Sam’s specific data systems.

It is our business imperative to remain a very inclusive workplace.
 
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
 

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

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Job Requisition: 387396