About the team

As a part of the Zillow Home Loans team, you will play an active role in providing best-in-class service to help customers achieve an optimal mortgage experience. As a Mortgage Production Assistant (MPA) Team Lead, you will assist in leading a team of coordinators responsible for pre-screening the incoming files to ensure their qualities meet our minimum submission requirements before they are underwritten. Your expertise will help lead your team to success and help deliver world class customer service to the Zillow customers.

About the role

• Help onboard and train new hires to the MPA team

• Provide daily support as needed to the MPA team

• Identify training opportunities for the MPA team

• Review, prepare and submit complete loan files for underwriting review

• Evaluate and determine if any documents are missing and what can be done to streamline the loan process

• Review necessary income, AUS, and other required credit and underwriting documentation

• Familiarize and operate in compliance with varies lending guidelines

• Communicate closely with Loan Officers to ensure loan submission are accurate and complete

• Ability to maintain confidentiality and privacy of customer and employee information, and ensure that team job performance meets compliance/regulatory requirements

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $27.60 - $44.00 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $26.20 - $41.80 hourly. The base pay range is specific to these locations and may not be applicable to other locations.

Actual amounts will vary depending on experience, performance and location.

Who you are

• 1-2 years’ prior Mortgage experience for all loan types (Conventional, FHA, USDA, and VA) preferred

• Must have knowledge of Mortgage Terms

• Familiarity with Encompass (LOS) and Microsoft Office is a plus

• Shown success multi-tasking in a fast-paced environment

• Excellent organizational and communication skills, both written and verbal

• Maintain confidentiality with private and sensitive information

• Available to work overtime as necessary

• Ability to communicate clearly, both verbally and in writing

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.