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Job details
Backup Engineer – Hybrid Cloud Support
- Do you enjoy solving technical challenges and ensuring business continuity for global customers?
- Are you passionate about learning cutting-edge technologies like Commvault, Metallic, Azure, and AWS?
Role Purpose
As a Backup Engineer, you will provide technical support for backup-related issues across on-premises, Microsoft Azure, and AWS environments. You will play a key role in maintaining customer systems and ensuring seamless operations while continuously developing your skills through our training programs.
Key Responsibilities
- Deliver technical support for backup systems and customer issues across hybrid cloud environments.
- Work on Managed Hosted Commvault and SaaS Metallic services to ensure business stability.
- Collaborate with customers and internal teams to gather information and resolve incidents effectively.
- Apply troubleshooting techniques and escalate complex issues when necessary.
- Contribute to knowledge sharing and process improvement within the team.
