Customer Service Representative

Schedule: Monday-Friday, 10:30am-7pm EST 

Overtime required as needed 

What You Will Do –

As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

• Provide phone and email support for inquiries from sales and healthcare professionals
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
• Understand, interpret, and explain detailed information of processes and procedures
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
• Demonstrate flexibility in responding to new and rapidly changing situations and environment
• Demonstrate an understanding of how decisions impact customers, markets and sales representatives
• Provide support beyond standard hours as needed if call volume and/or workload require additional time

What you need -

Required -

• HS diploma or equivalent
• 2 years of direct Customer Service and/or Call Center Experience

Preferred -

• Bachelors Degree  
• ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.)