Job details
Schedule: Monday-Friday, 9:00 am- 5:30 pm EST
Overtime required as needed
What You Will Do –
As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
Provide phone and email support for inquiries from sales and healthcare professionals
Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
Understand, interpret, and explain detailed information of processes and procedures
Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
Demonstrate flexibility in responding to new and rapidly changing situations and environment
Demonstrate an understanding of how decisions impact customers, markets and sales representatives
Provide support beyond standard hours as needed if call volume and/or workload require additional time
What you need -
Required -
HS diploma or equivalent
2 years of direct Customer Service and/or Call Center Experience
Preferred -
Bachelors Degree
ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.)
$21.28 – $34.82 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Posted Date: 02/04/2026
This role will be posted for a minimum of 3 days.
