Crypto Trade Support_Director_Product Support & Services

We’re seeking someone to join our team as a Director in WM Operations to do the post trade lifecycle, reconciliations, asset transfers, exception management, and client service for WM crypto products delivered via the E*TRADE-Zero Hash referral model and to play a key role in helping transform how Morgan Stanley Operates.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships, driving strategic automation solutions by embracing a transformation mindset and challenging the status quo. This is a Team Specialist position at Director level within the Product Support & Services, which is responsible for providing transaction support and managing post execution processes.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

• Review resources to ensure adequate coverage to deliver BAU commitments, highlighting current and future needs to manager
• Share expert knowledge across the team, contributing to team output and ensuring diverse viewpoints are heard
• Supervise a team of associates and supervisors; conduct 1:1s, performance reviews, and career development planning.
• Attract, retain, and develop talent aligned with WM Operations leadership principles.
• Direct daily crypto trade support activities, including lifecycle management, reconciliations, and exception resolution.
• Ensure Tier 3 client service escalations are resolved promptly and documented in Salesforce.
• Act as primary liaison with Zero Hash and internal partners (Risk, Technology, Finance) for data integrity and issue resolution.
• Oversee governance and control frameworks, ensuring compliance with firm policies and regulatory standards.
• Implement robust oversight of operational risk, including RCSA alignment and escalation protocols.
• Maintain readiness for BCP events and confirm operational continuity across regions.
  Strategic Initiatives
• Drive process improvement, automation, and integration projects to enhance efficiency and scalability.
• Contribute to roadmap planning for crypto operations and vendor enhancements.
• Serve as a subject matter expert within functional area, working with Team Manager to manage processes, risks and/or projects, proposing and implementing improvements/changes.
• Act as key problem solver for area or expertise, applying detailed knowledge to address unique or novel situations, recognize risks and draw out key issues.
• Coordinate work, train and develop other team members where required, including task allocation, and project contribution.

What you'll bring to the role:

• Experience with crypto or digital asset operations, reconciliations, and vendor management.
• Familiarity with Salesforce case management and operational reporting tools.
• Background in WM Operations governance and risk frameworks.
• Proven ability to manage high-performing teams and complex operational environments.
• Strong communication and stakeholder management skills; ability to influence across internal and external partners.
• Series 99 license.
• Minimum 4-6 years in trade support or operations leadership within financial services.
• Ability to lead by example, work with drive and determination, adapt management style to suit individuals and ensure team is well supported with a sense of purpose
• Prepared to challenge the status quo, raise concerns and/or needs of their team members
• Ability to pitch communication appropriately according to the audience and demonstrate active listening skills
• Culture carrier across Operations, embracing the Firm's core values and acting as a role model

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.