Analista de soporte (Junior)

Support Analyst 7×24 (Monitoring)

 

Do you enjoy proactively monitoring systems and services to ensure everything runs smoothly?

 

Are you comfortable working in 24×7 environments where early detection, incident response, and system stability are essential?

 

Do you thrive in roles where attention to detail, analytical thinking, and timely escalation make a real difference?

 

If so, this could be the role for you.

 

We are seeking a Support Analyst 7×24 (Monitoring) to supervise system performance, detect incidents early, and ensure service continuity for our customers. In this role, you will work closely with technical teams, follow established procedures, and contribute to maintaining a resilient and highly available environment.

What you’ll do

• Proactively monitor systems, applications, and services to detect performance issues or outages before they impact users.

• Use monitoring tools to track availability, health, and key performance indicators.

• Perform initial analysis and root-cause identification for alerts and incidents.

• Escalate incidents according to established procedures and ensure clear communication throughout the process.

• Document events, actions taken, and outcomes within the ITSM tool.

• Collaborate with cross-functional teams to support continuous service improvement.

• Provide 24×7 operational support following shift schedules.

• Contribute to maintaining a stable, secure, and highly available environment.