Internal Customer Support Specialist

Shift: Monday – Friday 8:30 AM – 5:30 PM, flexible, with lunch at 1:30 PM

Work Flexibility: Hybrid (3 days per week on site)

Location: 5670 Greenwood Plaza Blvd., Ste 500, Greenwood Village, CO

Summary:

Stryker’s Sports Medicine business delivers innovative, minimally invasive solutions that help restore patients’ mobility and quality of life. As part of the Field Operations team, this role plays a critical part in managing inventory for a rapidly growing sales organization by processing replenishment orders and returns with precision. Success in this role requires strong attention to detail, operational efficiency, and a commitment to providing outstanding service to our sales representatives.

What You Will Do:

• Enter and process all Sales Representative replenishment orders with accuracy and urgency.
• Manage material transactions between sub-inventories, ensuring smooth and timely movement of products.
• Handle inventory returns, shipments, and field transfers while maintaining clear documentation.
• Monitor product and workflow issues, troubleshoot where possible, and escalate concerns when needed.
• Support ongoing operational efficiency by identifying areas for improvement and contributing to continuous improvement initiatives.
• Communicate clearly and professionally with internal teams and field partners to ensure updates are timely and customer-focused.
• Maintain a high standard of inventory accuracy through regular checks, cycle counts, and proper use of WMS/ERP tools.
• Collaborate with cross-functional teams to resolve order, shipping, or return-related issues.
• Uphold safety and compliance standards while supporting day-to-day field operations.

What You Need:

Required:

• High school diploma
• 3+ years of relevant work experience

Preferred:

• Warehouse/Inventory Control experience
• Associate’s degree

$25.39/hr. – $34.35/hr., plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.