Cloud Desk Operations Specialist

• Do you want to be at the heart of multi-cloud strategy, working closely with leading Cloud Service Providers such as Microsoft, AWS or Google, and sovereign clouds like OVH Cloud, Scaleway, Cloud Temple and more? 

• Are you eager to join a team of talented experts and grow your knowledge in an agile environment? 

• Do you want to be part of one of the fastest-growing regions and contribute to its success by leveraging your expertise to drive innovation? 
   

Practical Information:  

Location: Paris, France | Reports to: Cloud Desk Representative | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for France | Language Requirements: English and French at a professional level | Learn more: softwareone.com 

 As our new Cloud Desk Operations Specialist, your primary mission is to ensure the complete provisioning of customer subscriptions with various Cloud Service Providers (CSPs). Leveraging your expertise in cloud services, you will collaborate internally with sales, operations, and cloud teams, and externally with CSP partners and customers. 

Key Responsibilities 

• Register and onboard new customers and activate subscription contracts with service providers 

• Deliver solutions and services while managing invoicing and providing customer support 

• Assist customers in optimizing and simplifying cloud service management 

• Train customers on ordering and billing tools 

• Coordinate service deployments with technical teams for complex solutions 

• Stay up to date with technological developments (CSP offerings, provisioning platform updates, etc.)