Job details
Are you ready to take ownership of the end-to-end sales operations process in a multivendor environment?
Do you want to act as a trusted operational partner for Account Managers and Delivery teams?
Would you like to join a global software and cloud leader operating in 70+ countries?
Practical Information:
Location: Prague, Czechia | Reports to: Manager CCoE Team Lead | Work Arrangement: Hybrid | Visa Requirements: Valid working visa for Czechia | Language Requirements: Fluent/professional Czech/Slovak (written and verbal) and English (B2 level) | Learn more: softwareone.com
About the role
As a Sales Operations Manager, you will support the end-to-end (E2E) sales process within the Multivendor (non-Microsoft) business. You will work closely with Account Managers and Delivery teams to manage renewals, RFQs, vendor coordination and operational activities across the full sales lifecycle. In this role, you ensure structured execution of internal processes and timely handling of requests in line with agreed SLAs.
Key Responsibilities
Own and manage RFQs, renewals and opportunity coordination together with Account Managers, contributing to customer retention and growth
Coordinate vendor and distributor pricing, renewal quotations and licensing-related cost estimates, identifying opportunities to improve deal margins (e.g. deal registrations or expansions)
Ensure smooth order processing, backorder management and invoicing support
Create quotes, process orders and handle customer/partner requests in the internal CRM (Navision experience is an advantage)
Act as operational partner to Account Managers (BDMs) and collaborate closely with Delivery Centers and Headquarters to ensure efficient handling of requests in line with agreed SLAs
Build and maintain trusted relationships with customers and prospects, communicating daily in English with Headquarters and suppliers
Continuously identify opportunities for process improvements across the sales lifecycle
