Job details
Position summary:
This role focuses on developing technical and clinical expertise through hands-on support of manual and
robotic procedures (based on needs of the territory). Responsibilities include assisting with pre-operative
planning, case preparation, and account coordination, while building foundational customer relationships.
The role involves shadowing experienced team members, supporting product demonstrations, and
learning key systems and processes. On-call duties, including evenings, weekends, and holidays, as
determined by territory needs, to address urgent technical needs and ensure continuous customer
support.
Essential duties & responsibilities:
• Gain competency in solo case coverage, including troubleshooting and managing basic technical
components through hands-on learning and supervised case participation for manual and robotic
procedures.
• Learn software for pre-operative CT scans and assist surgeons with implant planning, sizing, and
positioning.
• Shadow and support daily account coordination, manage inventory, instrumentation, and complete
total case preparation.
• Assist with account administration tasks and contribute to product demonstrations and lab logistics.
• Build foundational relationships with customers through active participation in account management
and support.
• Engage in cross-training and collaborate with clinical and sales teams to enhance skills and support
broader team effectiveness.
• Complete required trainings and certifications, as determined by territory needs, to maintain a high
level of expertise in product and clinical applications.
• On-call duties, including evenings, weekends, and holidays, as determined by territory needs, to
address urgent technical needs and ensure continuous customer support.
• Assist in product demonstrations and lab logistics.
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Education & special trainings:
Bachelor’s degree plus 0-2 years of experience; or associate’s degree plus 4 years of professional and/or
related experience; or High school diploma plus 6 years of professional and/or related experience.
Training Required:
JR 101 & JR 201
MTK, MTH, MPK and JR 301, based on clinical needs of territory
Preferred to be trained on all applications available in their territory
Continuing education required
Annual renewal of Mako re-certifications, based on clinical needs of the territory
Qualifications & experience:
• Strong communication & interpersonal skills
• Problem solving
• Maintains composure under pressure and adapting to high-paced environments
• Organizational & time management skills
• Self-starter who can prioritize tasks independently
• Customer focused through providing excellent service and maintaining a customer-first approach.
• Mechanical aptitude & digital dexterity
• Teamwork & emotional intelligence
• Receptive to feedback, and able to work collaboratively
• Ability to build and maintain trusting relationships
• Confidence and comfortable in OR setting
Physical & mental requirements:
• Ability to lift, push, pull and carry up to 50 lbs. – required
• Ability to stand for extended periods of time
$64,900 - $90,000 salary plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
