Analista de soporte junior

Onsite Support Analyst

Do you enjoy solving technical issues hands-on and ensuring users have the tools they need to work efficiently?

Are you comfortable working directly with people, providing face-to-face support, and managing hardware and software issues in real time?

Do you thrive in roles where service quality, communication, and problem-solving make a meaningful difference?

If so, this could be the role for you.

We are seeking an Onsite Support Analyst to provide technical assistance, resolve incidents, prepare and deliver equipment, and support the operational continuity of our users. In this role, you will work closely with technical teams, follow established procedures, and ensure an excellent support experience for our internal customers.

What you’ll do

• Provide onsite technical support for hardware, software, and corporate applications.
• Install, configure, and prepare devices for new users (IMAC activities).
• Troubleshoot incidents and service requests, ensuring timely resolution within SLAs.
• Support Microsoft 365, Windows environments, and basic network connectivity troubleshooting.
• Manage IT equipment delivery, collection, and inventory updates.
• Document actions, solutions, and user confirmations in the ITSM tool.
• Coordinate with cross-functional teams to ensure smooth operations and user satisfaction.
• Contribute to maintaining a stable, efficient, and user-focused support environment.