Administrative Associate - Level II - Quality

DESCRIPTION

The Administrative Associate – Level II (Quality) provides comprehensive administrative and operational support to the Quality function under moderate supervision. This role is responsible for coordinating documentation, managing data, and supporting departmental activities to ensure smooth day-to-day operations. The position also manages end-to-end aftermarket shipment claims for the Singapore PDC while contributing to continuous improvement initiatives and maintaining accurate records and reporting.

Work Arrangement & Shift:

• Shift Timing: 6:30 AM to 3:30 PM
• Work Mode: Hybrid
• Work from Office: Tuesday to Thursday
• Work from Home: Monday and Friday

Key Responsibilities:

• Manage end-to-end aftermarket shipment claims for the Singapore PDC, ensuring accuracy, timeliness, and compliance with established processes.
• Provide administrative support by conducting research, preparing statistical reports, and responding to routine information requests.
• Gather, compile, verify, and accurately enter data into reports, presentations, forms, databases, and spreadsheets.
• Assist with data collection, data entry, report generation, and maintenance of departmental metrics and dashboards.
• Support associate-related administrative functions such as preparing correspondence, arranging meetings, scheduling conference calls, and coordinating visits.
• Respond to or redirect routine inquiries from internal and external stakeholders, ensuring prompt and accurate communication.
• Prepare and process documentation for vendor, supplier, and third-party payments; submit payment requests into accounting systems and resolve queries from accounts payable and payees.
• Document, maintain, and update departmental policies, procedures, and work instructions.
• Participate as a team member in departmental business improvement initiatives and quality-related projects.
• Perform other routine administrative activities in accordance with organizational and departmental procedures.

RESPONSIBILITIES

Skills & Competencies:

• Values Differences: Appreciates and leverages diverse perspectives and cultures.
• Action Oriented: Demonstrates urgency, energy, and willingness to take on challenges.
• Effective Communication: Clearly conveys information using appropriate communication methods for varied audiences.
• Customer Focus: Builds strong relationships and delivers customer-centric solutions.
• Ensures Accountability: Takes responsibility for meeting commitments and quality standards.
• Planning & Alignment: Effectively prioritizes tasks to meet organizational goals and deadlines.
• Data Communication & Visualization: Ability to present business problems, root causes, and solution options using data, reports, and dashboards.
• Proficiency in standard office tools such as Microsoft Excel, Word, PowerPoint, and databases.

Experience:

• Requires some relevant work experience or intermediate-level knowledge gained through education, training, or on-the-job experience.
• Experience in administrative support, data handling, reporting, or quality-related functions is preferred.

QUALIFICATIONS

Qualifications:

• High school diploma or certificate of completion of secondary education.
• Equivalent experience may be considered where it meets applicable regulatory requirements.

Job Quality

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2424394

Relocation Package No

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.