Job details
Are you a subject‑matter expert with a passion for shaping solutions and services that deliver real customer value?
Do you thrive in a consultative environment, partnering closely with cross‑functional teams to design and deliver the right outcomes for customers?
Are you motivated by leading large delivery portfolios and ensuring successful execution across complex programmes?
Do you thrive in a consultative environment, partnering closely with cross‑functional teams to design and deliver the right outcomes for customers?
Are you motivated by leading large delivery portfolios and ensuring successful execution across complex programmes?
About the Team
You will join our Services Delivery organisation, a high‑performing team responsible for delivering complex enterprise programmes across Malaysia. You will work closely with PMO, Architecture, Practices, Commercial, and Finance to ensure smooth execution, operational discipline, and an exceptional customer experience.
Role Purpose
The Service Delivery Lead provides end‑to‑end leadership for a portfolio of enterprise delivery programmes. You will oversee multiple concurrent initiatives, guide large multidisciplinary delivery teams, and ensure quality outcomes, financial performance, and customer satisfaction.
Lead and govern large‑scale enterprise projects end‑to‑end, ensuring quality, financial performance, and operational excellence.
Establish and maintain delivery governance, risk management, and escalation frameworks.
Partner closely with PMO, Architecture, Practices, Commercial, and Finance for aligned and consistent execution.
Manage delivery P&L including revenue, forecasting, margin, cost control, and resource planning.
Oversee large delivery organisations (internal teams, contractors, and partners) and ensure resourcing effectiveness.
Serve as a trusted senior partner for executive‑level customer stakeholders to drive high satisfaction and retention
