Analyst - IT Service desk

Join Our Team as an Analyst - IT & Solutions - Service Desk

At SoftwareOne, we offer an exceptionally outstanding opportunity to work in a dynamic and forward-thinking environment. As an Analyst in our IT & Solutions Service Desk, you will play a crucial role in ensuring the flawless operation and support of our IT services. Your work will help us maintain our world-class standards and drive innovation within our teams.

As an Analyst - IT & Solutions - Service Desk, your responsibilities will include:

• Register and resolve all IT related 1st level/2nd level incidents and requests.
• NOC Monitoring. 
• Windows Imaging/Reimaging Task (Intune/MEM).
• User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, MS Teams, OneDrive, O365, and other Business Accounts, etc.
• Collection and documentation of best-practice/processes and other technical processes.
• Escalation of unresolved or out of team scope tickets to the next level support.
• Ensuring end user happiness by providing best in-class customer services.