Trade Support_Vice President_Client Services & Relationship Mgmt WM

We’re seeking someone to join our team as a Vice President in Trade Support & Service department to lead and scale global crypto trade support operations, ensuring the accurate, timely, and risk‑controlled processing of digital asset transactions while partnering closely with product front office, technology, risk, vendors and external market participants in a rapidly evolving market.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Manager position at Vice President level within Client Service & Relationship Management, which is responsible for managing internal and external client relationships. We do this by engaging in client service activities, optimizing the client experience, and managing vendor/external business partner relationships.

Since 1935, Morgan Stanley has been a global leader in financial services, continuously evolving and innovating to better serve our clients and communities in more than 40 countries worldwide.

What you’ll do in the role:

• Oversee end‑to‑end crypto trade lifecycle support, including trade capture, confirmations, settlements, reconciliations, and exception management, with a strong focus on control, resilience and fraud prevention.
• Maintain strong audit trails, and compliance with all supervisory controls.
• Provide Crypto subject‑matter expertise (SME) to CTB/Project teams as a stakeholder, while ensuring all changes comply with operational readiness, control standards, and training needs.
• Develop staff, lead initiatives, and manage deployment of resources, owning operational management tools such as work queues, coverage models, checklists, escalation paths, and calendars.
• Set direction and expectations for crypto trade support teams, defining training frameworks and ensuring effective transfer of subject‑matter expertise across regions and shifts.
• Contribute to business planning for the function, establish risk and contingency plans, and proactively identify, escalate, and remediate operational, regulatory, or client‑impacting issues.
• Build and manage strong relationships with Front Office, Product, Technology, Risk, Compliance, and external counterparties, including exchanges, custodians, and liquidity providers.

What you’ll bring to the role:

• Experience in digital assets, crypto trading operations, or emerging market infrastructure, with an understanding of the unique risks, controls, and regulatory considerations in this space.
• Proficiency with operational systems, reconciliation tooling, automation tools (PowerBI, Alteryx, etc.) and case management platforms (Salesforce) preferred.
• Must obtain Series 99 license if supervising a covered function.
• Strong relationship‑building skills, serving as a role model for client service and cross‑functional partnership.
• Ability to think commercially, with a clear understanding of how operational decisions, risks, and investments impact the business and budget.
• Experience managing teams in a high‑risk, high‑volume operational environment, with a demonstrated focus on controls, continuous improvement, and operational risk reduction.
• Culture carrier and role model, consistently demonstrating the Firm’s core values and positively influencing those around you.
• At least 10+ years of relevant experience would generally be expected to find the skills required for this role.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.