Customer Service Representative (Hybrid) - 1st Shift

Schedule

• 1st Shift: Mon – Fri, 8:30am – 5pm
• Hybrid: Onsite approx. 1x/month
• Overtime based on business needs

What you will do

As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax; research responses with sales
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes/discrepancies, take appropriate action required to resolve dispute
• Maintain customer pricing in systems of record, including entering contracts as required
• Implement and support Quality initiatives throughout Customer Service workflow
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes

What you need

Required

• High School Diploma or equivalent
• Two (2) years’ relevant work experience
• Ability to demonstrate minimum 50 WPM typing speed
• Ideal candidate resides within 2 hours driving distance from Wood Dale, IL

Preferred

• Experience as account representative; ERP, CRM, SAP systems
• Hospital or medical field experience; medical terminology

$21.28 – $29.46 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Pay rate will not be below any applicable local minimum wage rates.