Job details

Location: 53 Bancker St, Englewood New Jersey

This role is hybrid, and we’re seeking a candidate who is within commuting distance of the Englewood Stryker site.

Schedule: 1st Shift - Monday to Friday 8:30am to 5pm
Overtime based on business needs

What You Will Do –

As an Account Services Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

Provide phone and/or email support for inquiries from sales and healthcare professionals
Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
Understand, interpret, and explain detailed information of processes and procedures
Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
Demonstrate flexibility in responding to new and rapidly changing situations and environment
Demonstrate an understanding of how decisions impact customers, markets and sales representatives
Provide support beyond standard hours as needed if call volume and/or workload require additional time

What You Need –

Required

At least 2 years of customer service or account management experience
High School diploma or GED equivalent
Ability to work flexible hours as needed to support the business needs

Preferred

Associates or Bachelor's Degree
Experience with Customer Service and Order Entry
Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software
Experience with Salesforce, PowerBI, and/or Genesys

$25.54 - $32.14 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Pay rate will not be below any applicable local minimum wage rates.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Account Services Representative

Job details

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