Job details
Position Summary
In CS team, This position is responsible for CS activity as a key contact person between commercial team and customers.
Role & Responsibility
Order management
- Processing orders via WOS (Web Ordering System) & JDE, this covers everything from a point of receving an order right through to delivery and invoicing as well as dealing with relevant returns.
- Manage back-orders and follow up with relevant parts to ensure on-time delivery.
- Work in collaboration with finance related to customer code, price, and credit hold.
- Support direct business for replenishment and issue tax invoices monthly.
- Provide accurate documentation of special discount.
- Work closely with Logistics, Planner and 3PL to ensure timely shipment of goods.
- Resolves system issues with global service team.
- Ensure customer files are updated with the relevant information on a regular basis.
- Lead communication with stackholders regarding supply schecdule.
- Sample and Demo order handling
Inventory management
- Long-term consignment stock in & out via ERP system.
- Stock transfer / Lot control
- Exchange expired goods of consignment on a monthly basis
- Support annual stock counting including inventory data validation, discrepancies, billing.
- Handles nonconforming items refers to a quality (defected, expiration date, lost and damages).
- MFG / EXD management
Customer Service
- Respond promptly to customer inquiries.
- Acknowledges and resolves customer complaints.
- Compile with customer complaints related to order to delivery.
- Train system, process for internal & external customers
Process management
- Manage standardized process in accordance with ISO13485 with QA
Education & special trainings:
- Strong written and verbal communication skills Korea and English
- Excellent organizational and multitasking skills
- A team player with high level of dedication
Qualifications & experience:
- 5~7 years’ experience in related part. (Preferred Customer service or Business administrator)
- Experience in Medical device industry preferred.
- Experience working in medical device or equivalent.
- Good command of Korean and English in writing and speaking
- Willing to change and passion for continuous improvement
Physical & mental requirements:
- Require problem-solve
- Ability to work under pressure
- Positive attitude
- Customer orientation and ability to adapt/respond to different types of characters
- High team work oriented mindset.
