Sr. Hospitality Program Manager, Bay Area

Job Description

The Senior Hospitality Program Manager plays a pivotal role in delivering a best in class workplace hospitality experience that makes Visa an employer of choice. This is a highly visible, dynamic, and people forward role for a hospitality leader who thrives at the intersection of culinary excellence, employee experience, and operational rigor. Based in the San Francisco Bay Area, this position is accountable for the Visa Culinary and Hospitality Program across Foster City and San Francisco Headquarters, overseeing onsite cafe operations that serve upwards of 4,000 Visa colleagues, clients, and guests.

Partnering closely with Executives, site leadership, vendors, facilities teams, and cross functional stakeholders, this role brings strategy to life through exceptional food, service, and memorable moments that elevate the everyday workplace.

Responsibilities:

• Own and lead the Workplace Hospitality and Culinary Program across two flagship sites, ensuring a consistent, high quality, and engaging experience that reflects Visa’s culture and values.
• Manage a combined annual budget of approximately 8M USD, ensuring fiscal responsibility while delivering outstanding service, quality, and value in alignment with service level agreements.
• Serve as Visa’s onsite food program Subject Matter Expert, establishing and upholding standards of excellence, driving consistency, efficiency, and innovation across all hospitality offerings.
• Provide operational oversight of onsite cafes and hospitality services, ensuring culinary execution, quality, and experience Visa’s standards of excellence.
• Lead vendor and contract management, partnering with third party suppliers to deliver seamless daily operations while continuously improving performance, compliance, and guest satisfaction.
• Develop and execute an effective internal communications strategy across four sites to drive employee engagement, promote offerings, and optimize program investment.
• Communicate program progress, insights, and milestones to Executive Leadership, translating operational performance into clear, strategic updates.
• Lead program development and project management efforts, including collaboration with construction and design teams to support cafe builds and workplace enhancements.
• Partner with suppliers to integrate Visa’s Sustainability, Inclusion, and Wellness initiatives into the food and hospitality platform in meaningful and measurable ways.
• Design a flexible, hybrid workplace friendly food program, optimizing service models to meet the evolving needs of the workplace while balancing convenience, quality, and value.
• Coordinate and facilitate employee focus groups and feedback loops, ensuring programs meet expectations for quality, service, convenience, and overall experience.
• Ensure the North America hospitality program is equitable and consistent across the national portfolio, including onsite food, beverage, catering, and events.
• Partner with Site Leadership to elevate the workplace experience and support culture creation through hospitality led moments and programming.
• Plan, coordinate, and lead engaging onsite events such as Bring Your Child to Work Day, ERG celebrations, Farmers Markets, Holiday Events, and Company BBQs.
• Lead cross-functional collaboration to ensure flawless execution and memorable outcomes for all Visa hospitality and engagement events.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Senior‑Level Hospitality & Operations Expertise
Min of 10 years of experience in Retail Management, Corporate Services, or a related field (or 8 years with a Bachelor’s degree), with demonstrated success in workplace food programs, standards and design.
Program, Vendor, and Contract Leadership
Proven ability to onboard and manage multiple vendors and contractors, interpret and enforce contracts, collaborate with Sourcing, and ensure services meet agreed upon terms, timelines, and service levels.
Financial and Business Management Acumen
Experience developing and managing site and annual budgets, maintaining fiscal responsibility, utilizing purchasing processes, and ensuring adherence to all financial controls.
Data Driven Communicator and Influencer
Strong analytical skills to translate data into insights that drive program excellence, paired with exceptional communication, marketing, and presentation skills, including the ability to clearly convey complex concepts to senior stakeholders.
Collaborative, Customer Focused Leader
Highly effective interpersonal skills with a passion for cross functional collaboration, customer service, and stakeholder engagement. Able to work independently as a subject matter expert in a rapidly evolving environment.
This is an on-site position in the San Francisco Bay Area

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 149,800.00 to 240,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.