Platform Support Engineer

Platform Support Engineer

fulltime | hiring location: Mexico | level: mid-senior

• Are you ready to take ownership and solve complex technical challenges?
• Do you thrive in dynamic environments where collaboration and curiosity drive success?
• Are you passionate about mentoring others and delivering exceptional platform support?

Key Responsibilities

• Manage, triage, and resolve deep-level technical issues.
• Collaborate with engineering to expedite solutions and review bugs/issues.
• Lead stakeholder and client calls, driving agendas and owning outcomes.
• Assist leadership with reporting and managing escalations.
• Facilitate brainstorming sessions and create actionable summaries.
• Mentor and support less experienced team members.

What’s in it for you?

• Inclusive, innovation-driven global team culture
• Flexible working options: remote, hybrid, or office-based
• Generous time-off policies, and learning opportunities
• Employee stock purchase plan
• ...and much more! (comprehensive benefits tailored per region)