Assoc. Manager I, Infra Stability

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

Key Responsibilities / Duties:

• Oversee 24×7 monitoring of all infrastructure and applications using SolarWinds, Splunk, and BigPanda, ensuring timely detection, triage, and escalation of events.
• Lead the end‑to‑end incident management process, driving rapid response, coordinated resolution, and adherence to SLAs.
• Maintain and optimize monitoring standards by refining alert thresholds, correlation rules, and configurations to reduce noise and improve detection accuracy.
• Develop and maintain detailed runbooks for L1 and L2 teams while driving automation of repetitive tasks to improve efficiency and resolution times.
• Create and enhance dashboards and service health reports to provide visibility into availability, performance, and capacity across key services.
• Identify recurring incidents through trend analysis, conduct RCAs, and coordinate with engineering teams to implement permanent fixes.
• Monitor capacity, performance, and resiliency trends to proactively identify risks, forecast demand, and support DR/HA validation activities.
• Collaborate with Change Management to define monitoring guardrails, implement pre/post‑change validations, and minimize change‑related incidents.
• Manage shift operations and ensure effective 24×7 coverage while driving capability development and cross-skilling across the NOC team.
• Lead the NOC team through effective goal setting, performance management, and day‑to‑day coaching to build a high‑performing operations function.
• Support team growth through mentoring, structured career development planning, and regular knowledge-sharing sessions.
• Ensure compliance with operational standards, SOPs, SLAs, and security requirements while promoting continuous process improvement across the NOC.
• Manage staffing, shift schedules, and on‑call rotations to maintain operational readiness while balancing employee well‑being.
• Collaborate closely with infrastructure, application, cloud, and security teams to ensure seamless operations and strong stakeholder alignment

Work Experience / Knowledge: 

• 4+ years of leadership experience in global tech service delivery environment is preferred
• Over all 9+ years of experience in technology domain, preferred monitoring or NOC background
• Strong demonstration of leadership capabilities.
• Financial Services Experience a key advantage, highly pressurized environment an essential.

Qualifications - External

A Bachelor’s Degree, BE/B Tech CSE/IT preferred

Skills / Other Personal Attributes Required:

• Leadership, coaching and mentoring skills.
• Infectious enthusiasm for service delivery.
• Excellent People skills with the ability to act with influence.
• Be able to work with minimal supervision while adhering to Invesco technical and operational procedures and policies.
• Must have ability to diagnose and solve problems while maintaining professionalism and courtesy.

Formal Education:  (minimum requirement to perform job duties)

A Bachelor’s Degree. Preferred BE/BTech

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. 

Why Invesco

In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. 

We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).  

What’s in it for you? 

As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. 

Our benefit policy includes but not limited to: 

• Competitive Compensation 
• Flexible, Hybrid Work 
• 30 days’ Annual Leave + Public Holidays 
• Life Insurance 
• Retirement Planning 
• Group Personal Accident Insurance 
• Medical Insurance for Employee and Family 
• Annual Health Check-up 
• 26 weeks Maternity Leave 
• Paternal Leave 
• Adoption Leave 
• Near site Childcare Facility 
• Employee Assistance Program 
• Study Support 
• Employee Stock Purchase Plan 
• ESG Commitments and Goals 
• Business Resource Groups 
• Career Development Programs 
• Mentoring Programs 
• Invesco Cares 
• Dress for your Day 

In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. 

To know more about us 

About Invesco: https://www.invesco.com/corporate/en/home.html 

About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html 

About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html 

About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html 

Apply for the role @ Invesco Careers: https://careers.invesco.com/india/