CRM Developer (gn) Dynamics 365 Sales & Customer Service
Job details
- Are you passionate about building modern, AI‑driven CRM solutions?
- Do you want to work in a highly customized Dynamics 365 Sales & Customer Service environment where no two days look the same?
- Do you thrive in an international, collaborative engineering culture with real impact and ownership?
If this sounds like you, then this could be your next step at SoftwareOne:
CRM Developer (gn) Dynamics 365 Sales & Customer Service
fulltime | hybrid | hiring location: Belgrad, Serbia | level: mid-senior
Your Impact
You’ll translate business requirements into technical solutions, work closely with Product Owners, and contribute to our long‑term CRM platform evolution. Our Dynamics 365 environment is highly customized and scaled for thousands of global sellers - far beyond "standard CRM" - offering a unique opportunity for continuous learning and technical growth.
Your Win
This role is a chance to grow into deep enterprise‑scale CRM engineering, while experimenting with agentic AI concepts and Microsoft’s latest cloud technologies.
What you’ll do
- Develop and enhance custom solutions in Dynamics 365 Sales & Customer Service, including plugins, extensions, workflows, and configurations.
- Work within a highly customized enterprise CRM - understanding system architecture, business logic, and integrations.
- Apply AI‑driven development concepts within CRM processes and support experimentation with emerging technologies.
- Collaborate with Product Owners and cross‑country team members to refine requirements and translate them into robust technical designs.
- Contribute to continuous delivery through quality code, documentation aligned with team standards, and proactive ownership.
- Support integrations using Dataverse, the Power Platform, and Azure services.
