Job details
We are looking for a highly driven and experienced Senior Analyst to support our Manual Invoicing (ORO) & Portals team. This role will act as a key operational leader within the team, serving as the primary point of contact for day-to-day coordination, process guidance, productivity oversight, and reporting.
This is an excellent opportunity for someone with strong billing knowledge, leadership maturity, and communication skills who is ready to take on greater responsibility and visibility.
What You Will Do
Coordinate daily workload across Manual Invoicing and Portal processes, ensuring adherence to SLAs and timely case resolution.
Act as the primary point of contact for operational and process-related questions, providing guidance and serving as the first escalation point before Supervisor involvement.
Provide subject matter expertise in billing, manual invoicing, and portal submissions while ensuring compliance with internal controls and operational standards.
Support team onboarding and training initiatives, promoting consistency, process discipline, and best practices across the team.
Validate daily productivity tracking in ActiveOps, ensuring accurate activity documentation and proper coding.
Monitor productivity trends, identify potential operational risks, and support workload balancing and capacity planning.
Consolidate and analyze monthly team performance metrics, including productivity, quality, SLAs, and backlog.
Prepare executive-level reports and presentations for leadership and represent the team in operational meetings and cross-functional discussions.
English proficiency of 80% or higher (written and verbal communication).
High School Diploma required; studies in Finance, Accounting, Business Administration, or related fields are preferred.
Experience working in multinational companies or global business environments.
Advanced Microsoft Office skills, particularly in Excel, PowerPoint, and Outlook.
