Customer Success Team Lead – Licensing & Operations (NORAM)
Job details
Customer Success Team Lead – Licensing & Operations
NORAM
Scope: Full Time | Location: Mexico City | Hybrid Model (3 days at the office)
Are you an experienced Customer Success professional ready to lead and develop a high-impact team?
Do you enjoy driving customer satisfaction while supporting revenue growth and operational excellence?
If so, this opportunity may be for you.
The Customer Success Lead is responsible for leading and developing a team of Customer Success Managers (CSMs) while ensuring consistent, high-quality delivery across the customer portfolio.
This role provides leadership, coaching, and operational oversight, ensuring the team effectively manages the end-to-end customer journey from quote to renewal.
The Lead also serves as a key escalation point for complex customer situations, monitors team performance, and collaborates with Sales and cross-functional teams to drive customer satisfaction, retention, and revenue growth.
What you will do:
Lead, coach, and develop a team of Customer Success Managers.
Oversee the end-to-end customer journey across the portfolio.
Act as an escalation point for complex customer issues.
Monitor team performance, customer satisfaction, and renewal outcomes.
Partner with Sales and internal teams to support customer retention and growth.
