UX Manager, Acceptance Risk Detect

Job Description

The Role
As Design Manager you will lead, coach and support a team of product designers delivering critical user experiences for Visa’s Decision Manager ecosystem — a complex, data‑rich fraud and risk management application used by enterprise customers globally.

You will remain hands‑on in design, while also taking responsibility for leading projects, design quality, and delivery outcomes.

Responsibilities

• Own end‑to‑end design quality across multiple workstreams.
• Evolve and maintain a cohesive UX strategy.
  This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 
• Guide teams through discovery, prototyping, validation and delivery.
• Translate ML outputs and risk signals into usable experiences.
• Mentor designers.
• Facilitate design critiques.
• Partner with product, engineering and data teams.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.  ​

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Bachelor’s degree with 1+ years UI-UX experience

Skills and Experience
Must haves:

• Strong senior product design experience in enterprise environments.
• Demonstrated experience mentoring or managing designers.
• Extensive experience designing web‑based platforms.
• Strong proficiency with design tools.
• Excellent communication skills.
• Bachelor’s degree + UI-UX experience.

Preferred:

• Advanced UX degree.
• Fraud, risk, analytics domain experience.
• Qualities
• Calm under pressure
• Pragmatic problem‑solver
• Detail‑oriented
• Collaborative

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 124,300.00 to 198,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.