P2P Team Lead NORAM – FSSC Americas
Job details
Are you comfortable balancing people leadership, stakeholder management, and day‑to‑day service delivery?
Do you lead with empathy, resilience, and influence rather than authority?
Do you thrive in environments where operational excellence and compliance go hand in hand?
If so, this could be the role for you.
As P2P Team Lead, you will lead a team delivering end‑to‑end Procure‑to‑Pay (P2P) services within our Financial Shared Service Center (FSSC) for the North America region.
You will be responsible for service delivery excellence, people leadership, stakeholder engagement, and continuous improvement—ensuring high quality, compliance, and a strong supplier and business experience.
- Lead daily P2P operations, including purchase order support, invoice processing, payments, and supplier queries
People Leadership
- Coach, develop, and support team members through regular feedback and performance conversations
- Foster a customer‑centric, continuous improvement mindset.
- Support effective supplier communication and enablement (e‑invoicing, payment queries, dispute resolution)
Reporting & Performance Management
- Track and analyze key P2P KPIs (cycle time, backlog, on‑time payments, quality metrics).
Continuous Improvement & Transformation
- Support transitions, new scope onboarding, and knowledge transfer activities.
