Director of Operations, Patch Caregiving

Patch Caregiving is seeking a Director of Operations to lead the day-to-day strategy and operations of the Patch Caregiving business unit. This senior leadership role is accountable for business strategy, financial performance, and execution, helping to set the vision, define and execute growth strategy, and direct resources to achieve revenue, margin, and operational goals.

Responsibilities will include:

• Own the strategy for Patch Caregiving, aligned with the broader mission and priorities
• Identify and evaluate growth opportunities across product offerings, pricing, partnerships, and go-to-market strategies
• Make strategic decisions on resource allocation to drive sustainable growth and profitability
• Own P&L responsibility for the Patch Caregiving business, setting and achieving revenue, margin, and operating targets
• Monitor financial and operational performance and adjust strategy as needed
• Lead Patch Caregiving through close collaboration with cross-functional teams, including Product & Engineering, Member Engagement & Marketing, Client Success and Site Launch, Data & Analytics, Human Resources, and Growth Team
• Translate business strategy into clear priorities and execution plans for partner teams
• Ensure alignment, accountability, and effective communication across teams
• Drive operational excellence and high-quality delivery for members and clients
• Establish KPIs, dashboards, and operating rhythms to track progress and manage risk
• Balance speed, quality, and scalability in decision-making
• Serve as the senior leader and internal champion for Patch Caregiving, including at company-wide executive meetings
• Foster a culture of ownership, accountability, and impact
• Partner with HR on talent strategy, hiring, and team development

You’re a great fit if you:

• Have 5+ years of experience in general management, business unit leadership, or similar roles with P&L responsibility
• Have proven experience setting and executing strategy in a growing or scaling business
• Possess strong financial acumen, including revenue growth and margin management
• Have experience working cross-functionally with product, engineering, operations, and customer-facing teams
• Can operate effectively within a larger organization while maintaining accountability for a standalone business
• Demonstrate excellent judgment, prioritization, and decision-making skills

Preferred qualifications:

• Experience in healthcare, caregiving, service delivery organizations, or mission-driven organizations

Total Compensation

The starting salary for this position is $145,000-$165,000.

Additional benefits include:

• Medical, dental, and vision benefits within 30 days of hire
• Retirement savings account with matching company contributions
• Mental health benefits
• 15 days paid vacation, with two additional days for each subsequent year (up to a maximum of 25 days)
• Sick, Mental Health, and Caregiving Days
• Professional development initiatives for growth
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave
• Remote work environment