FMLA Leave Specialist

Tilt is looking for a Leave Success Manager to join our team and help us scale our business by working closely with our customers’ employees to provide seamless onboarding and ongoing support as they navigate the leave journey from start to finish.

Responsibilities will include:

• Manage the lifecycle of employees on leave through Tilt’s software and various support channels
• Provide troubleshooting support for employees and their managers
• Partner with internal experts to serve as a resource for employees on leave, answering questions around U.S. state and federal leave laws, state paid family and medical programs, healthcare providers, insurance carriers, and company policies
• Advocate for the customer internally by working across multiple departments
• Develop platform and industry knowledge around leave management and compliance
• Collaborate with each account’s Customer Success Manager (CSM) to help prove value to stakeholders
• Communicate directly with regulatory agencies, healthcare and insurance providers, and other third parties as necessary

You’re a great fit if you:

• Have 2+ years of experience in customer success or support and extensive knowledge in paid and unpaid Leave of Absence across the United States
• Have a passion for helping people solve their problems and navigate abstract regulations
• Can research policies and compliance literature, interpreting and translating knowledge to a non-policy savvy audience
• Communicate clearly, articulately, and empathetically, delivering messages with respect, confidence, and compassion
• Thrive in a fast-paced environment, embrace technology, enjoy learning new tools, and can easily switch between multiple platforms
• Are naturally self-directed, organized, and resourceful with the ability to multitask and manage changing priorities
• Are bilingual (English/Spanish) preferred, as we serve a diverse community
• Thrive in a collaborative environment where diversity and inclusion are celebrated
• Are familiar with the leave compliance space
• Have experience working with a startup and/or with a B2B SaaS business

Virtues/Competencies:

• Health & Family First: Integrate all aspects of life to produce excellent work while caring for what matters most
• Autonomy + Team: Highly organized, able to manage multiple priorities and deadlines, focused on scale and building
• Be Curious: Ask questions, seek truth, and engage in professional growth
• Love Our Customers: Lead with empathy and compassion, deeply understand customer needs, and communicate openly
• Fearlessly Flexible: Embrace change, navigate ambiguity, and take initiative

Total Compensation

The projected annual salary range starts at $60,000 USD plus stock options (ISOs), because we believe everyone should have some stake in our business.

Additional benefits include:

• Comprehensive medical, dental, and vision benefits paid at 100% for all employees and 50% for dependents
• 401k + match (100% match on the first 3%, 50% match on the next 2%)
• $50 monthly to spend on “What Matters Most”
• Responsible Time Off - take what you need, when you need it

Remote Work & Flexibility

We are a fully remote company committed to being fearlessly flexible and ensuring all employees have the autonomy to do their best work and maintain balance in their lives.

Equal Opportunity Employer

We celebrate and support our differences and believe in the power of equality. Employment at Tilt is based solely on merit and qualifications related to professional competence. Tilt does not discriminate against any employee or applicant on any basis protected by law.

You must be authorized to work in the US.