Care Coordinator, India

Wellthy is seeking a Care Coordinator to join our team and support members and families across Asia Pacific regions by organizing and managing care plans. This hybrid role primarily focuses on back-end logistical tasks while also providing opportunities to connect directly with families and caregivers.

Responsibilities will include:

• Advise, research, coordinate, and execute healthcare-related tasks for members and families, with a focus on the Asia Pacific region
• Understand and address the care needs of working families, considering cultural, social, and healthcare system differences across regions
• Continuously learn and contribute to global service-related areas, especially during peak periods or regional surges in demand
• Support the improvement and localization of Wellthy Guides and Community Resources to reflect regional and cultural nuances
• Collaborate on non-client-specific initiatives, providing feedback and suggestions related to Wellthy’s global products, services, marketing, and guides
• Maintain a subset of care projects and tasks, supporting both on the front lines and guiding members through their care experiences
• Manage logistical tasks such as finding providers, managing medical bills, making appointments, tracking medications, and vetting facilities and insurance

You’re a great fit if you:

• Have a university degree in Social Work or a healthcare-related profession; advanced degrees are a plus
• Have 5+ years of experience in a healthcare role (Social Work, Patient Advocacy, etc.)
• Are fluent in English and Hindi, Tamil, Urdu, or similar languages
• Demonstrate knowledge of and ability to navigate the healthcare sector, with experience working across global markets and diverse healthcare landscapes
• Uphold strong ethical standards and respect client confidentiality
• Collaborate well with others and adapt to evolving service experiences
• Have experience developing and facilitating care plans and providing ongoing, hands-on support for complex healthcare situations
• Have experience creating high-touch customer journey experiences
• Are comfortable working remotely and proficient with macOS systems, GSuite, Slack, and 1Password

Total Compensation

The starting salary for this position is ₹180,000-₹360,000 annually.

Additional benefits include:

• Remote work environment
• Medical benefits
• Mental health benefits
• Vacation, Sick, and Caregiving Days
• Professional development initiatives for growth
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave