Part-Time Backup Care Specialist

Wellthy is seeking a Part-Time Backup Care Specialist to provide comprehensive assistance to members seeking temporary and dependable care solutions for their child, adult dependent, or pet during emergencies.

Responsibilities will include:

• Engage directly with members to understand and address their backup care needs
• Identify and engage reliable vendors to fulfill member requests, using innovative approaches to find suitable backup care solutions
• Expand the Care Network by establishing connections with local providers, including private caregivers
• Manage the end-to-end process of delivering immediate and sustainable care solutions to families
• Operate with urgency to identify at least one viable backup care solution for each member in need within 4-6 hours of request
• Collaborate closely with Care Operations to implement and refine best practices and problem-solve in real-time scenarios
• Demonstrate independence and confidence in managing shift schedules
• Provide ongoing support for the expansion of local resources within the Wellthy Care Network, with the ability to multitask during low volume periods

You’re a great fit if you:

• Have 5+ years of childcare and/or senior care experience, particularly backup care experience
• Hold a bachelor’s degree in healthcare or child development (a plus, but not required)
• Are bilingual in English and Spanish (a plus, but not required)
• Have a proven track record of providing effective support to families in need
• Possess exceptional communication and interpersonal skills
• Demonstrate strong problem-solving skills and the ability to operate with urgency
• Are confident in managing shift schedules and working independently
• Are familiar with the local care provider landscape, including licensed providers and private caregivers
• Can identify and engage with reliable vendors and local providers to fulfill member requests
• Employ innovative approaches for sourcing suitable backup care solutions
• Have a compassionate and supportive approach towards members, with a strong commitment to enhancing the member journey
• Are willing to collaborate closely with Care Operations and other team members to implement and refine best practices

Shift Details

Part-Time, Weekend, Overnight. Core Hours: Friday 11pm–Saturday 7am; Saturday 11pm–Sunday 7am. 8-hour shift/16 hours per week. Support for 24x7 operations, including holidays. Holiday availability is expected if it falls during your shift.

Total Compensation

The hourly salary range is $24–$29, depending on shift and experience.

Additional benefits include:

• Remote work environment
• Retirement savings account with matching company contributions
• Mental health benefits
• Sick days