Jr Creator Support Associate

We are seeking a Creator Support Specialist to join our team and deliver an exceptional creator experience by managing inquiries, supporting compensation processes, and contributing to continuous improvement in our creator programs.

Responsibilities will include:

• Monitor and respond to creator inquiries across email, DMs, and chat within one business day
• Follow up with creators missing deliverables after deadlines to increase post rate
• Review creator collaboration gift card compensation eligibility accurately
• Manage communication of sparked content to creators
• Assist in managing inbox workflow and delegate conversations as needed to ensure timely responses
• Identify opportunities for improvement from the creator perspective
• Seek growth and development opportunities with your manager
• Actively participate in 1-on-1s, team meetings, and training sessions
• Stay updated on influencer marketing trends to enhance the creator experience
• Execute and own assigned projects and tasks with a self-starter mentality
• Complete other projects and tasks as assigned

You’re a great fit if you:

• Work efficiently with strong attention to detail
• Are a self-starter with a problem-solving mentality and professionalism in challenging situations
• Demonstrate critical thinking, organization, and interpersonal skills
• Have a growth mindset and adapt skill sets based on business needs
• Communicate clearly and compellingly in both written and verbal formats with minimal errors
• Can prioritize, multitask, and manage multiple projects simultaneously
• Thrive in both team settings and independent work, taking ownership of tasks

Experience and Education:

• 2+ years of experience in creator support, influencer marketing, social media management, customer support, community management, or a related client-facing role, preferably in a fast-paced, digital marketing, or startup environment
• Associate’s or Bachelor’s degree preferred, or equivalent combination of education and relevant work experience

Total Compensation

• Competitive salary
• Employee stock options

Additional benefits include:

• Medical, dental, and vision insurance
• Unlimited PTO and paid holidays
• 4% 401(k) match
• Fully remote work flexibility
• Paid parental leave
• Opportunities for growth and leadership in a fast-growing company
• Collaborative, innovative, and positive team-oriented culture