Customer Care Associate

AptDeco is looking for a Customer Care Associate to ensure customers have an extraordinary and seamless experience every time they buy or sell furniture. As a member of the Customer Support Team, you will represent AptDeco and be the voice of the brand, thriving in a fast-paced environment and finding creative solutions to problems.

Responsibilities will include:

• Support users with fast, efficient service and inspire a growing user base to share the AptDeco experience
• Respond to emails and support user issues promptly, ensuring that upset users become passionate evangelists
• Coordinate logistics between buyers and sellers
• Provide feedback to Engineering and Operations Teams to streamline processes and support business scaling
• Support in identifying new ways to introduce the AptDeco experience to new users
• Take responsibility for other ad hoc projects throughout the year

You’re a great fit if you:

• Are a strong communicator, self-aware, and well-spoken on the phone and in emails
• Are personable and empathetic, able to engage with anyone in any situation
• Are naturally curious, adaptive, and innovative, proactively seeking improvements
• Are a team player, excited to work on a small team and help build something amazing
• Have strong organizational, analytic, written, and verbal communication skills
• Have experience in a customer service or technical support environment with a strong desire to help people
• Possess excellent time management skills and self-motivation, following through on tasks without getting overwhelmed
• Have creative problem-solving experience and remain solutions-oriented when faced with challenges
• Are familiar with G Suite apps
• Previous experience working at a startup is a plus
• Have flexibility to work on weekends

Compensation and benefits details are not provided in this description.