Customer Care Associate

AptDeco is seeking a Customer Care Associate to ensure customers have an extraordinary and seamless experience every time they buy or sell furniture. As a member of the Customer Support Team, you will represent AptDeco and be the voice of the brand, thriving in a fast-paced environment and finding creative solutions to problems.

Responsibilities will include:

• Support users with fast, efficient service and inspire a growing user base to share the AptDeco experience
• Respond to emails and resolve user issues promptly, turning upset users into passionate evangelists
• Coordinate logistics between buyers and sellers
• Provide feedback to Engineering and Operations Teams to streamline processes and support business growth
• Identify new ways to introduce the AptDeco experience to new users
• Take on other ad hoc projects as needed throughout the year

You’re a great fit if you:

• Are a strong communicator, self-aware, and well-spoken on the phone and in emails
• Are personable and empathetic, able to engage with anyone and make users feel prioritized
• Are naturally curious, adaptive, and proactive in seeking improvements
• Are a team player, excited to work on a small team and help build something amazing
• Have strong organizational, analytic, written, and verbal communication skills
• Have experience in customer service or technical support and a strong desire to help people
• Possess excellent time management skills and self-motivation, following through on tasks without getting overwhelmed
• Have creative problem-solving experience and remain solutions-oriented when faced with challenges
• Are familiar with G Suite apps
• Have previous startup experience (a plus)
• Are flexible to work on weekends

Total Compensation

The base pay range for this role is $20 – $24 per hour.