Site Leader

DESCRIPTION

We are looking for a talented Site Leader to join our team in Service in Williston, ND.

In this role, you will make an impact in the following ways: 

• Drive efficient, reliable service operations by coordinating and scheduling technician work to meet quoted timelines, productivity targets, and quality standards.
• Improve repair execution by clearly communicating repair plans aligned to customer quotes and proactively managing changes to scope, schedule, or resources.
• Elevate technician performance through hands-on coaching, regular feedback, performance reviews, and targeted development opportunities.
• Ensure timely and accurate repair completion by monitoring open jobs, removing barriers, and addressing issues that impact quoted turnaround times.
• Strengthen service quality and safety by managing materials, equipment, and labor effectively while reinforcing safe work practices and operational discipline.
• Increase customer satisfaction by reviewing and approving accurate quotes, providing consistent repair status updates, and resolving concerns professionally.
• Resolve warranty-related issues by applying sound judgment, collaborating with internal partners, and maintaining strong, trust-based customer relationships.
• Drive continuous improvement by analyzing branch goals, productivity, and customer feedback to improve processes, service execution, and overall performance.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Financial acumen – Use key financial indicators (labor efficiency, margin, warranty recovery, rework) to make sound decisions that balance cost control, productivity, and customer commitments.
• Communicates effectively – Deliver clear, timely, and audience‑appropriate communication to technicians, customers, and partners to align expectations, explain repair plans, and manage changes.
• Customer focus – Build trust and long-term relationships by ensuring repairs are accurate, warranty concerns are handled correctly, and customers are kept informed throughout the service process.
• Directs work – Provide clear direction, delegate effectively, and remove obstacles so technicians can execute repair plans safely, efficiently, and on schedule.
• Ensures accountability – Hold yourself and others accountable to repair timelines, quality standards, documentation requirements, and customer commitments.
• Manages conflict – Address performance issues, customer concerns, and operational conflicts directly and constructively to minimize disruption and maintain focus on results.
• Diagnostics & electronic service tool application – Apply strong diagnostic discipline by translating customer complaints into structured troubleshooting plans, using electronic service tools correctly, validating repairs, and guiding technicians through complex diagnoses when needed.
• Service documentation & technical escalation – Ensure accurate, complete documentation in service systems and escalate technical issues appropriately, capturing all troubleshooting steps to enable timely resolution and seamless handoffs.
• Warranty process execution – Interpret warranty guidelines accurately, determine coverage eligibility, document root cause and damage, and submit complete claims to ensure correct and timely settlement.

QUALIFICATIONS

Education, Licenses, Certifications:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Additional Responsibilities:

• Manage Direct Reports
• Customer Communication and Customer visits.
• Scheduling, work orders, quotes, invoicing.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

Min Salary $86680

Max Salary $130020

ReqID 2426913

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.