Job details
About the team
Zillow’s Legal & Compliance (L&C) Operations team empowers the department with innovative tools and resources, driving efficiency and effectiveness across L&C. The team values new ideas and creative approaches, working collaboratively to deliver solutions that support Zillow’s mission.About the role
Zillow Group is seeking a highly effective Legal Operations Program Manager to drive complex projects and operational excellence across the L&C department. In this critical role, you will be responsible for owning a portfolio of L&C-driven cross-functional initiatives from intake to measurable outcomes, while following and continuously improving upon our project management standards and best practices.
You will maintain a comprehensive roadmap of in-progress and planned initiatives, working closely within our department to assess new ideas and support their justification and prioritization. You work with every team in the department, gaining exposure to many different subject matter areas. Because of the diverse nature of our work, you will partner extensively with business stakeholders, Sourcing, Product, Engineering, and other teams across Zillow. We are looking for an exceptional communicator and negotiator who can bridge the gap between our legal experts and the wider business to get things done. The successful candidate in this role will become a trusted partner known for clarity, follow-through, and operational rigor.
You Will Get To:
Act as the keeper of our strategic roadmap, maintaining clear visibility into what we are currently executing and what is planned for our most important and impactful work.
Assess new ideas and opportunities by applying critical analysis and leveraging metrics to support—or respectfully challenge—stakeholders, ensuring we prioritize only the most critical work.
Build and socialize business cases (problem statement, options, cost/benefit, risks, success metrics) for new initiatives.
Develop and drive comprehensive ADKAR-based change plans, ensuring effective change management.
Leverage your domain knowledge and strong communication skills to facilitate productive dialogue, ensure alignment across cross-functional teams, and keep everyone moving forward together without causing confusion or disruption.
Develop best practices and set the tone for the department’s project management standards, creating tools and methodologies that are scalable and repeatable.
Create, maintain, and disseminate project plans, status reports, and executive-ready updates that synthesize risks, decisions needed, and impacts to capacity, timeline, and adoption to all relevant stakeholders.
Anticipate bottlenecks, provide critical issue management, make strategic tradeoffs, and balance business needs against technical or operational constraints.
Develop and deploy success metrics and tracking dashboards to evaluate progress and highlight areas for further optimization.
Operate with strong integrity and the ability to handle projects of a highly sensitive and confidential nature.
Who you are
We are looking for a highly strategic, tech-forward Legal Operations Program Manager with 7+ years of experience driving complex initiatives, who can leverage their deep domain expertise and exceptional communication skills to seamlessly bridge the gap between our legal experts and the wider business.
Required Qualifications:
Strong background and deep experience in Legal Operations, Legal practice, or a closely related field.
Demonstrated track record of successfully leading, managing, and deploying large, complex cross-functional initiatives.
Exceptional communication and negotiation skills, with an inherent ability to speak the "language" of legal and compliance professionals.
Experience defining, tracking, and communicating operational metrics tied to adoption, cycle time, quality, and satisfaction
High proficiency in Airtable, Google Workspace, and modern AI/workflow automation tools (e.g., Glean, ChatGPT, n8n).
Strategic thinker who effortlessly balances high-level roadmap planning with hands-on, detail-oriented execution.
Highly adaptable relationship-builder capable of influencing and collaborating with stakeholders at all levels of the organization.
Nice to Have:
A Juris Doctor (JD) degree and/or previous experience as a practicing attorney
Experience directly supporting complicated legal matters, such as complex litigation or M&A transactions.
Prior formal project management education & certification (e.g., PMP)
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
