SoftwareOne 273 jobs openings
Customer Success Manager (Inside Sales)
Onsite Tokyo, Japan Posted 6 hours ago
Job details
Eager to step into a role where you can help customers unlock value through proactive engagement and best‑in‑class service?
Keen to join a global technology leader where your inside sales expertise can truly make an impact?
Ready to work with a team committed to customer success and continuous growth?
You will be part of SoftwareOne’s Customer Success & Sales team in Japan, working closely with Account Managers and Sales Leaders to strengthen customer relationships, drive renewals, and identify growth opportunities across our customer base.
As a Customer Success Manager (Inside Sales), you will play a key role in supporting customers throughout their lifecycle. You will contribute directly to revenue growth by driving renewals, identifying new opportunities, and ensuring a seamless, positive customer experience at every touchpoint.
KEY RESPONSIBILITIES
- Drive proactive new opportunities and manage renewals while supporting overall sales pipeline activities.
- Collaborate with the Sales Team to develop account plans and increase customer engagement.
- Handle day‑to‑day customer inquiries and support general administrative activities.
- Monitor competitor activity and share insights that support sales strategy.
- Coordinate smooth and accurate customer onboarding.
- Support financial processes including credit limit checks and payment term coordination.
- Follow up on sales opportunities to ensure targets and timelines are met.
