Job details
Job title: Associate Technical Services Engineer
Function: Technical Services
Percent of travel: 40 - 80%
Location:(City, State and /or Country) Moscow, Russia
People manager: No
Reports to: Manager, Technical Services - Russia
Job Mission / Purpose:
The Associate Technical Service Engineer is responsible for the troubleshooting, repairing, maintaining, upgrading, installation and setting and setup of Stryker Products both in-house and in the field while adhering to all company policies, standards and procedures and accepting responsibility for the quality of the work he / she executes.
Key Activities & Responsibilities
Repairing of Company Products
- To troubleshoot company products
- To undertake the servicing and repair of company products to the required standards
- To undertake the testing of company products and provide fully completed test and service reports
- To perform upgrades on company products as required.
Support
- To support service partners / dealers with information about the servicing or status of repair of the respective products via e-mail or phone as required.
- To perform installation and setup for Stryker products in the field as required.
Quality System
- To ensure all relevant repair / service information is filed in line with his / her On-Job Training.
- To follow all procedures including but not limited to Repairing, Testing and Calibration of company products as well as to verify the calibration status of the Tools and Fixtures he / she works with.
- To provide feedback and suggestions for improving the quality or process of the job to his manager.
Continued Professional Growth
- To develop and deepen his relevant skills and knowledge towards the repairing of company products while making sure the knowledge is retained within the company.
- To stay up to date on compliance and legal aspects related to his / her job on an ongoing basis.
- To be aware of and to support continuously the development and implementation of the company quality system.
Education
Essential:
- Completed higher technical education (electronics, electrical engineering, or medical equipment only);
- Spoken English proficiency at Intermediate level or higher for the possibility of training abroad;
Experience
- Previous experience in the Medical Technical Services field is an asset.
Competencies & Behaviors
- Strong technical and analytical skills.
- Competent in Mechanical and Electrical engineering.
- Strong written and verbal communication skills.
- Ability to handle customers professionally.
- Computer skills / literacy.
