FMLA/Leave Specialist

Tilt is looking for a Leave Success Manager to join our team and help us scale our business by working closely with employees to provide seamless onboarding and ongoing support as they navigate the leave journey from start to finish.

Responsibilities will include:

• Manage the lifecycle of employees on leave through Tilt’s software and various support channels
• Provide troubleshooting support for employees and their managers
• Partner with internal experts to serve as a resource for employees on leave, answering questions around U.S. state and federal leave laws, state paid family and medical programs, healthcare providers, insurance carriers, and company policies
• Advocate for the customer internally by working across multiple departments
• Develop platform and industry knowledge around leave management and compliance
• Collaborate with each account’s Customer Success Manager (CSM) to help prove value to stakeholders
• Communicate directly with regulatory agencies, healthcare and insurance providers, and other third parties as necessary

You’re a great fit if you:

• Have 2+ years of experience in customer success or support and extensive knowledge in paid and unpaid Leave of Absence across the United States
• Are passionate about helping people solve problems and navigate abstract regulations
• Can research policies and compliance literature, interpreting and translating knowledge to a non-policy savvy audience
• Communicate clearly, articulately, and empathetically, delivering messages with respect, confidence, and compassion
• Thrive in a fast-paced environment, embrace technology, enjoy learning new tools, and can easily switch between multiple platforms
• Are naturally self-directed, organized, and resourceful with the ability to multitask and manage changing priorities
• Are bilingual (English/Spanish) preferred, as we serve a diverse community
• Thrive in a collaborative environment where diversity and inclusion are celebrated
• Are familiar with the leave compliance space
• Have experience working with a startup and/or with a B2B SaaS business