Job details
What you will do:
The Marketing Operations Lead will manage the intake, routing and approval workflow for marketing collateral through Workfront. This role is responsible for ensuring submissions follow established processes and are routed through the appropriate stakeholder and regulatory (RAQA) approval pathways.
The individual will serve as the primary point of contact for teams submitting collateral requests, providing training on submission standards, enforcing workflow requirements and maintaining reporting dashboards to track request volume and approval timelines.
This role supports a high-volume routing environment and requires strong attention to detail, operational discipline and the ability to manage multiple concurrent requests while maintaining process integrity.
This role sits within the Ortho Tech Division and supports the routing and approval of marketing collateral for the Mako and Enabling Technologies (MET) and Orthopaedic Instruments (OI) business units. The position partners with communications, marketing, R&D, Clinical, regulatory and legal teams to ensure collateral materials are routed efficiently through established approval workflows.
Workflow governance and routing management
Own the intake and routing process for marketing collateral within Workfront
Review incoming submissions to ensure required information and documentation are complete prior to routing
Route materials through appropriate stakeholder and regulatory (RAQA) approval workflows
Reject or return incomplete submissions to ensure adherence to established submission standards
Maintain accurate routing documentation to ensure traceability of collateral approvals
Process ownership and improvement
Maintain and continuously improve the Workfront routing workflow and submission process
Identify workflow bottlenecks and recommend improvements to increase efficiency and transparency
Document and maintain routing guidelines and operational standards
Partner with Workfront administrators to address workflow updates or system-related improvements
Training and stakeholder support
Train internal teams on how to properly submit collateral requests through Workfront
Provide ongoing guidance to business partners on routing requirements and submission standards
Serve as the primary point of contact for questions related to collateral routing processes
Troubleshoot submission and routing issues and determine when escalation or system support is required
Submit and manage support tickets with Workfront administrators or IT as needed
Reporting and analytics
Track workflow metrics including request volume, routing timelines and approval status
Develop and maintain reporting dashboards to provide visibility into routing performance
Provide insights on workflow trends and opportunities to improve process efficiency
Compliance and documentation
Maintain accurate records of approval workflows and submission history to support audit readiness
Ensure collateral routing documentation is captured and stored within established systems
Support traceability requirements related to regulatory and compliance processes
What you need
Required
Bachelor’s degree
4+ years of work experience in marketing operations, project coordination, or workflow management
Experience working with workflow management systems (Workfront or similar tools preferred)
Strong organizational skills and attention to detail
Ability to manage multiple requests in a high-volume operational environment
Strong communication skills and ability to collaborate with cross-functional teams
Preferred
PMP certification
Bachelor’s degree specifically in marketing, business or communications
Experience working in a regulated industry such as medical device or healthcare
Familiarity with regulatory approval workflows (RAQA)
Experience developing reports or dashboards to track operational performance
Experience supporting marketing or communications teams within a cross-functional organization
$77,700- $168,400 salary plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data.
Posted Date: 03/31/2026
This role will be posted for a minimum of 3 days.
