Job details
Location: Bucharest, Romania | working model: hybrid (office approx. 1 per week) | contract type: full-time
Can you ensure end‑to‑end, high‑quality, customer‑focused service delivery?
Are you able to lead planning, forecasting, and risk management across projects and operations?
Can you effectively connect planning teams, delivery teams, and customers to align execution with strategy?
If that sounds like you - this might be the perfect next step!
Service Delivery Manager - Publisher Advisory plays a central role in ensuring high‑quality, efficient, and customer‑focused service delivery while also leading strategic planning activities across projects and operations. This hybrid function combines strong planning and organizational skills with stakeholder-facing service management responsibilities.
The role ensures end‑to‑end service excellence, drives process improvement, manages operational risks, and maintains strong customer relationships. It bridges internal planning teams, operational delivery teams, and external clients to align service execution with strategic objectives and evolving customer needs.
Responsibilities:
- Develop and execute project plans, timelines, and resource allocation aligned with service delivery goals.
- Monitor delivery progress, proactively managing risks, bottlenecks, and deviations from plan.
- Drive process optimization, standardization, and operational maturity across planning and delivery.
- Ensure end‑to‑end service delivery meets performance, quality, and contractual standards.
- Track service performance through KPIs and dashboards, initiating corrective and improvement actions.
- Act as the primary coordination point between regional and remote delivery teams, providing clear and transparent stakeholder communication.
