Analista de Soporte
Job details
Support Analyst
SoftwareOne
Scope: Full-time | Location: Santiago, Dominican Republic
Provide first-level IT support, technical assistance, guidance, and incident resolution, including configuration and diagnostics.
General Responsibilities:
Act as the single point of contact between users and IT service management, handling incidents, service requests, access management, changes, and inventories.
Provide first-level IT support for infrastructure and corporate software, including troubleshooting, issue resolution, and user password administration.
Log, document, and close all service requests and incidents, ensuring user confirmation and compliance with established service timelines.
Escalate requests to second and third level support when required, following up and keeping users informed about the status of their requests.
Propose improvements and new IT procedures, maintaining a general understanding of the company’s infrastructure and architecture to optimize service delivery.
