Job details
- Passionate about owning customer delivery and ensuring exceptional service across complex, strategic accounts?
- Do you thrive at the intersection of operations, customer experience, and sales enablement in a fast-paced, global environment?
- Keen to join a global tech company operating across 70+ countries?
As our new Inside Sales, you drive exceptional customer experiences and enable seamless delivery for some of our strategic Elite and DSC accounts. As the delivery counterpart to our Account Managers, you will take full ownership of execution, resolve escalations, and ensure every interaction reflects excellence. You will work closely with Sales and DSC teams to keep everything aligned and moving smoothly, while supporting sales through efficient handling of operational and off‑catalog ISV activities.
Main Responsibilities:
Lead client onboarding and define delivery strategies, including scoping, quoting, renewals, and off-catalogue requests.
Monitor and manage the end-to-end delivery process, ensuring accuracy, speed, and quality.
Coordinate and support Operations Managers across multiple countries, where applicable.
Act as the primary escalation point, driving root-cause resolution and preventing recurring issues.
Ensure delivery SLAs are consistently met and demonstrate deep customer operational knowledge to drive satisfaction.
